FAQs
Find answers to common questions about ordering, delivery, payment, and policies.
Or reach out to us on WhatsApp for assistance!
How do I order?
Browse the menu, add items to the cart, and checkout. You'll receive a confirmation after payment
Do you offer delivery?
Yes! We offer delivery and self-pickup. Delivery fees may apply.
When should I order?
Same-day orders must be placed before 10am. Bulk orders need 2 days before.
What payments do you accept?
We accept FPX, local bank transfer, and cash on pickup.
Can I cancel my order?
For pre-order item, cancellations require a minimum of 2 days notice; otherwise, they are non-refundable.
Terms & Conditions
By ordering from our kuih café, you agree to our terms. Payments must be made upon checkout, and all sales are final. We offer delivery and self-pickup, with fees based on location. Cancellations are not allowed, but contact us for any order issues.
1. Ordering & Payment
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All orders must be placed through our website.
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Payment is required upon checkout via iPay88, bank transfer, or cash on pickup.
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Orders are confirmed only after successful payment.
2. Delivery & Pickup
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We offer delivery and self-pickup options.
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Delivery fees apply based on location.
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Pickup orders must be collected at the selected time. Late pickups may affect product freshness.
3. Order Changes & Cancellations
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For pre-order item, cancellations require a minimum of 2 days notice; otherwise, they are non-refundable.
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Changes to orders must be requested at least 2 days in advance and are subject to availability.
4. Refund & Return Policy
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Due to the perishable nature of our kuih, all sales are final.
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If you receive the wrong order or a damaged item, please contact us immediately via WhatsApp for assistance.
5. Allergy & Dietary Information
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Our kuih may contain ingredients such as dairy, nuts, eggs, and gluten.
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We are not responsible for allergic reactions—please check before ordering.
6. Contact Us
For any inquiries, reach out to us on WhatsApp at or email us.
Privacy Policy
We value your privacy and are committed to protecting your personal data. As of 2025, this policy outlines how we collect, use, and safeguard your information when you order from our café. Your data is used solely for order processing, delivery, and customer support. We do not sell your information to third parties. For any inquiries or data requests, contact us
1. Information We Collect
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When you place an order, we collect your name, phone number, email, and delivery address.
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Payment details are processed securely through iPay88 and are not stored by us.
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We may collect data on website usage to improve our services.
2. How We Use Your Information
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To process and deliver your orders.
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To contact you regarding your order or promotions (if you opt in).
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To improve our website and customer experience.
3. Sharing Your Information
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We do not sell or share your personal information with third parties, except for payment processing and delivery services.
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Your data is protected and used only for business purposes.
4. Cookies & Tracking
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Our website may use cookies to enhance your browsing experience.
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You can disable cookies in your browser settings if you prefer.
5.Allergy & Dietary Information
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Our kuih may contain ingredients such as dairy, nuts, eggs, and gluten.
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We are not responsible for allergic reactions—please check before ordering.
5. Your Rights & Contact
You can request to update or delete your personal data by contacting us.